Our offer: You use our software or parts of it. We make it available to you, ensure smooth operation, take care of maintenance and further development and are available for support if required. Your archive staff concentrate on their core tasks, we provide the necessary applications.
What does the service include?
- Operation, maintenance and further development of the required software
- georedundant backup
docuteam continues to be there for you even after the system has been put into operation. If you wish, we can support you with all the work required for archiving and maintaining usability. This work includes, among other things:
- Interventions if corrupt data, exotic file formats or encrypted files lead to errors during the ingest process into the archive.
- Development of further deposition processes
- Data transformations, migrations and imports
- mass ingests
- Customer-specific developments
- Additional training
- further services
How do you obtain your digital long-term archive?
Initial setup of the archive
In an initial project, the applications are installed, parameterized, the corresponding workflows (processes) set up, tested and brought to production. Data transfers and data migrations from any predecessor system are also possible.
One-off costs are incurred for the initial project and the associated services.
Software as a service/data hosting and services
After the initial set-up, your applications are ready for use. With docuteam packer, toolbox and feeder, you can prepare your data for archiving in docuteam box. You can manage your digital long-term archive in docuteam box, while docuteam context provides you with a tool for indexing the content of your archive data. Publish them with docuteam sirius. Depending on your needs, you can use the entire range of applications or just parts of them. You obtain the required software and system as a service. You do not need to worry about system administration, operation, maintenance, updates and backups. The service is paid for annually at a flat rate. If you make use of support services, costs are charged on a time and material basis.
Hosting and security
We operate one infrastructure in Switzerland and one in Germany. For data hosting, we use SWITCH for the service in Switzerland and OVHcloud for the service in Germany.
SWITCH was founded in 1987 as a non-profit foundation under private law by the Swiss Confederation and the cantons as the infrastructure operator for Swiss universities. SWITCH’s infrastructure runs in two SWITCH-owned data centers in Zurich and Lausanne under Swiss jurisdiction.
OVHcloud is the largest infrastructure provider in the cloud sector in Europe. The data centers used by docuteam are located in Frankfurt (productive data) and Strasbourg (backup data).
The entire technology stack of SWITCH and OVHcloud is known and documented, which creates trust.
The security of your data is our top priority
- Geo-redundant data storage and backup strategies protect your data from loss.
- The paths for transferring and using data are encrypted.
- Our staff are specially trained in information security and have undergone a personal security check.
- Your data does not leave Switzerland (Swiss offer) or the EU (German offer).
- With regard to data protection, we conclude a contract with our customers for commissioned data processing in accordance with the Federal Act on Data Protection (FADP) (CH) and the General Data Protection Regulation (GDPR) (EU).
FAQ
We are always available to answer your questions and discuss your specific concerns and needs.
The data belongs to you and does not fall into any bankruptcy estate. As an additional safeguard, you have the option of backing up your data on your own infrastructure. As our solutions are based on established standards, the primary and metadata can continue to be used even without docuteam
Absolutely, this is a common use case.
Yes, sure, that’s up to you. We provide you with the descriptive metadata you need.
Absolutely, the possibility of such a phased approach is one of the strengths of the modular approach of docuteam cosmos.
No. docuteam cosmos has a modular structure and does not require a specific archive information or collection management system. However, the depth of integration and options vary depending on the product.
No, there are a wide range of automation options.
No, large archives with special and high demands also use docuteam cosmos as “Software as a Service”.
For Software as a Service, a corresponding contract regulates the details. With regard to data protection, we conclude a contract with our customers for commissioned data processing in accordance with the Federal Act on Data Protection (FADP) (CH) and the General Data Protection Regulation (GDPR) (EU).
Yes, very gladly. In this case, you use docuteam cosmos as docuteam cosmos as a service.